These Booking Conditions are valid for all Perfect Voyage Co tours departing after October 1, 2018 and are subject to change with or without notice.
What does the non-refundable deposit include?
What are departure fees and surcharges?
Departure fees and surcharges are imposed by airlines, governmental agencies and, occasionally, hotels and/or other providers or services to cover such things as federal or foreign government-imposed landing fees, security fees, and energy/fuel increases.
Based on exchange rates, airfares, fuel prices/surcharges and land costs, all prices are subject to increase prior to the time of booking. All prices are in U.S. dollars. For current pricing, please see our website.
While EF makes every effort to ensure the accuracy of its publications, it cannot be held responsible for typographical or printing errors (including prices).
All discounts, promotions, and sales are subject to the specific terms listed for that price. For most promotions, travellers may be eligible for a one-time promotion adjustment should they find the same tour, date, and gateway (if applicable) on sale for a lower price within 60 days of the initial enrolment. This adjustment is only applicable to the base price of the tour. All travellers are ineligible for a price adjustment once their trip departs in fewer than 99 days.
How does group travel work?
Tours are designed for 18 to 29 year olds, as reflected in the pacing, accommodations, activities, and other aspects of the tour. We believe that all young people should have the opportunity to travel, which means we do everything we can to keep our program prices low without sacrificing quality. One of the ways we do this is by arranging group travel so that all travellers help cover the cost of transportation, tour guides, sightseeing tours, accommodations, etc. In the event of low enrolments, PVC reserves the right to reschedule or cancel a tour. If this happens, PVC will offer you a comparable tour and/or departure date with a sufficient number of travellers. If neither of these options is available, you are entitled to a refund of all monies paid.
What should I know about itinerary modifications?
If improvements can be made to your tour itinerary or unforeseen circumstances necessitate changes, PVC reserves the right to amend your itinerary prior to your departure and while on tour. Reasons that may necessitate an itinerary change include but are not limited to: local or national holidays, special events, severe weather, road closures, or other unexpected conditions. PVC will make every effort to minimize inconvenience for our travellers; however, such circumstances may require adjustments such as changing the order in which cities are visited on your itinerary, altering your length of stay in a city or country, or using an alternate airport. Other possible changes include departure, arrival or return dates. On certain days, especially holidays and special events, some tour inclusions—such as (but not limited to) historical sites, museums, castles, churches, and shops—may be closed or allow limited access. If we are unable to adjust the itinerary to accommodate for local access restrictions to attractions, we will substitute different inclusions or provide a refund for any missed activity after tour. If your enjoyment might be diminished by such minor limitations, it is your responsibility to check with the respective national tourist organizations before selecting a tour and travel date.
You will be subject to standard cancellation fees should you choose not to travel on a modified itinerary. If you wish to change the date or destination of your tour, PVC must be notified by 99 days prior to departure (see Enrollment section). After this time, additional fees will be incurred, and changes may not be accepted.
When should I book my tour?
We suggest that you book as soon as possible at www.perfectvoyage.co because tours tend to fill up quickly and enrolments are processed on a “first-come, first-served” basis. It is recommended that you enrol with at least 99 days prior to departure; enrolments submitted after this deadline require an additional fee (see Late Enrolments section.) At the time of booking, you should provide your complete first, middle and last names and date of birth as they appear (or will appear) on your passport; this information will be used to reserve your flights and it is your responsibility to ensure accuracy. If you have not yet applied for a passport, you should provide your full name and date of birth as they appear on your birth certificate.
What is the cost of a name correction?
After enrolment is complete, we strongly recommend that you review your online account to ensure that your full passport name and date of birth are reflected accurately. If you need to make any changes to this information, it is your responsibility to notify PVC by 99 days before your scheduled departure. Failure to do so will result in additional airline fees, as described below, and you will be denied boarding at the airport if the name on your e-ticket does not precisely match your passport.
If you need to make any corrections to match your passport name after 99 days prior to departure, it will necessitate that we change your flight reservation, resulting in a minimum service fee of $100 up to the cost of a new published fare airline ticket. This may also result in a different flight itinerary than you were originally booked on, and/or may result in different itineraries from the rest of the group on internal flights.
After enrolment, what happens if I would like to rebook to a different tour or departure date?
If you would like to change the date or destination of your tour, you must notify PVC in writing of your request by 99 days prior to the departure date of the tour on which you are presently enrolled. Your request is subject to approval based on space available for the new trip to which you would like to rebook.
For customers who did not purchase Travel Protection:
Once approved, your account will be adjusted to reflect the details and current price of the new tour in addition to a $50 non-refundable service fee. If you request to rebook to a tour in a different travel season, * you must pay a non-refundable $50 service fee at the time of rebooking. You are responsible for paying the full balance reflected on your updated account. PVC’s standard cancellation policy will apply based on the departure date of the newly selected tour. In the event that you cancel off your newly selected tour and it is in a different travel season,* your cancellation fees will reflect both the newly booked tour cancellation fee and the original tour cancellation fee at time of rebooking based on PVC’s standard cancellation policy at the time of final cancellation.
For customers who purchased Travel Protection:
Once approved, your account will be adjusted to reflect the details and current price of the new tour. Because you have purchased Travel Protection, you are entitled to switch your tour up to 3 times in the current travel season without penalty. If you request to rebook to a tour in a different travel season, * you must pay a non-refundable $50 service fee at the time of rebooking. You are responsible for paying the full balance reflected on your updated account. In the event that you cancel off your newly selected tour, your cancellation fees will be the higher of the newly booked tour cancellation fee or the original tour cancellation fee at time of rebooking based on PVC’s standard cancellation policy at the time of final cancellation.
Can I enrol after 99 days prior to departure?
If you enrol 98 days or fewer prior to departure, you must pay a non-refundable late enrolment fee as well as any additional costs incurred to secure your late reservation with airlines, hotels, and other suppliers. Your reservation is pending while we check availability. If we are able to secure a place for you on tour, you will receive notification confirming that your reservation is complete, and PVC’s standard cancellation fees then apply (see Payment Plan section for guidelines and payment schedule.)
Should your reservation incur additional costs for flights and land suppliers, a PVC Trip Consultant will contact you to discuss your options. If you decline to pay the additional airline/supplier fees, or if we are unable to secure your place on tour due to availability restrictions, you will receive a full refund and your pending reservation will be cancelled.
If you are booking 30 days or less prior to the scheduled departure date for your trip, you are required to pay in full at the time of booking and standard cancellation fees then apply. Also, you are not eligible for the 48-hour risk-free period.
It is your responsibility to review entry requirements for the countries you will visit on tour, and to obtain any necessary travel documents, including a passport and any applicable visas, prior to departure. If you are unable to obtain these travel documents for any reason, PVC’s standard cancellation policy will apply. Please be sure your passport is valid for at least six months after your tour ends. Non-U.S. citizens especially will need to contact the embassy and/or consulate of their destination countries to ensure they meet specific entry requirements. Remember to check the itinerary carefully for all countries that will be visited (including countries visited in transit). Visit the U.S. Department of State website at travel.state.gov for further information.
Yes, you can help protect your investment from the unexpected with the offered Travel Protection plan. Designed specifically with EF travellers in mind, this plan provides coverage for travellers, including pre-departure trip cancellation protection as well as medical expense coverage during your tour (among several post-departure coverages).
Which airlines are used by PVC?
EF reserves seats with major airlines, including but not limited to Aer Lingus, Air Canada, Air France, Air New Zealand, Alitalia, American, British Airways, Copa Airlines, Delta, Iberia, Icelandair, KLM, Lan Airlines, Lufthansa, Qantas, South African Airways, Swiss, United, US Airways, Virgin Atlantic Airways and other U.S. and international carriers. Our contracts do not allow upgrades or the accrual of frequent flyer miles.
What will my flights be like?
We always do our best to provide the most direct route to your destination. In order to pass on the best overall value to our travellers, however, certain routings may not be available, and we cannot guarantee non-stop or direct flights. EF cannot guarantee that you and your companions will travel on the same flights. Seat assignments are generated by the airline and will be provided upon check in. You are responsible for any baggage handling fees imposed by the airline. If a traveler is not satisfied with their flight reservation, EF’s standard cancellation fees apply.
What if I need to make changes to my flight information after it has been assigned?
Once you are ticketed, you are responsible for any costs associated with changes including but not limited to: name correction, change in gateway, routing preferences or departure time requests. These changes could result in additional costs, most often ranging from $300 in airline fees up to the full cost required to purchase a new published fare airline ticket.
Do I have to travel on all legs of my flight itinerary?
Yes, you must travel on all legs of your itinerary. If you do not travel on a portion of your flight itinerary, the remaining portions will be cancelled by the airline. If this happens, you will be responsible for purchasing a new ticket and any service fees charged by the airlines. If you miss a leg of your flight resulting in a delayed arrival, you will not be reimbursed for the missed portions of the trip.
What happens if my flight is delayed or cancelled by the airline?
EF is not responsible for airline schedule changes, personnel strikes impacting service, flight cancellations, or airline delays due to weather, mechanical requirements, capacity, or any other reason. If your flight is delayed or cancelled, it is your responsibility to work directly with the airline to get re-booked on a new itinerary as needed. Once your new flight is confirmed, you must then notify EF with your updated arrival time. If you are arriving later than your original scheduled flight, you may not be met by an EF representative at the airport. If this is the case, you will be responsible for making your own transportation arrangements from the airport to the first accommodation on your itinerary.
EF is not responsible for costs associated with a flight delay or cancellation, such as (but not limited to) hotels, meals, or additional airline charges. In the event an airline delay or cancellation causes you to miss time on tour, you will not be reimbursed for missed portions of the trip, including but not limited to accommodations, meals, excursions or sightseeing tours.
EF offers travel insurance to travellers as noted above. To see full coverage of EF Ultimate Break Travel Protection click here .
Are any airports interchangeable?
Flights to and from the following destinations may originate/end at any of the airports in that vicinity. On occasion, you may be booked on a flight itinerary returning to a different airport than the one you departed from. If you have selected one of the following interchangeable airports during your enrolment process and prefer a specific gateway of those listed below, you must communicate that preference to EF in writing up until 99 days prior to departure. Please note that EF cannot guarantee availability and additional costs may be associated to accommodate your preference, for which you are responsible. Your preference may also result in additional travel legs to your itinerary due to routing options available within our contracts with the airlines.
When will I receive my flight itinerary?
Your flight itinerary and e-ticket number will be posted in your online account at www.perfectvoyage.co 30 days prior to the scheduled departure for your tour. PVC will provide your itinerary only after your account has been paid in full, and after you have agreed to these Booking Conditions and Release & Agreement.
What if I want to arrange my own flights?
While it is not recommended, you can elect to make your own flight arrangements. To do so choose the “land only” option (without flights). If you select this option, you are responsible for booking your own flights arriving in time for the scheduled start of your tour as published; please review the itinerary closely as tour activities often begin on day 2 or day 3 of the itinerary as specified, based on time zone differences and travel times to said destination from your domestic home gateway.
Please note that PVC handles all transportation during your tour, so any flights between cities mentioned on your itinerary are included as part of your tour package.
Transfers to and from the airport at your destination are included in the tour price for travellers who purchase flights from PVC. (If you plan to make a Special Travel Arrangement, please review the Special Travel Arrangement Terms & Conditions for additional details and requirements regarding eligibility for transfers.) If you book your flights independent of PVC, however, PVC will not arrange airport transfers and you are responsible for arranging your own transportation to the first accommodation listed on your itinerary and back to the airport at the end of tour.
If it is necessary for PVC to change or cancel your travel program in any way (see the Itinerary Modifications section), you are responsible for altering your flight plans accordingly and any costs that result from such changes or cancellations. To avoid these costs, PVC recommends that you should not book your own flights or other independent travel arrangements until your trip has been confirmed at 60 days prior to departure.
If you would like to arrive early at your destination, stay behind to explore more, or visit another city, PVC can help you to customize your travel itinerary to fit your travel preferences. Requests to customize your itinerary are available for a non-refundable special travel fee of $75 plus any additional airline costs incurred. Please note that options are subject to airline availability and PVC cannot accommodate requests to arrive after the scheduled start of the tour or to depart before the scheduled end of the tour. Your Special Travel Arrangement is personal travel time, without the services of a Tour Director or the company of your tour group. PVC is unable to recommend or book accommodations, airport transfers, sights or transportation between cities for you during your Special Travel Arrangement. You are responsible for making all these arrangements on your own and the associated costs. As noted in the previous section of this document, we do not advise booking your own flights or travel arrangements until your tour has been confirmed at 60 days prior to departure.
How do I submit a request for a Special Travel Arrangement?
You can request a Special Travel Arrangement upon enrolment or until 99 days prior to departure through your online account. If PVC can confirm your request for a Special Travel Arrangement, your online account will reflect your new travel dates and gateways in addition to a $75 non-refundable special travel fee. Should your reservation incur additional costs with the airlines, an PVC Trip Consultant will contact you to discuss your options.
Special Travel Arrangement Terms & Conditions
What type of accommodations will I be staying in?
In order to align with the interests of the young adult traveler and to provide our travellers with the best overall value, PVC arranges accommodations in boutique hostels and 2-3 star hotels. All properties are either centrally located or are otherwise located close to public transportation for access to the city-center; PVC does not guarantee that accommodations will be in the city-center. Please note that accommodations abroad may not have amenities such as elevators, air conditioning, or Wi-Fi.
What is Standard Rooming?
Standard rooming, which is included in the price of the trip, is up to six people per room. You will be staying in twin, double, shared double, or bunk beds, with other PVC travellers of the same gender from your group. Each room will have a private bathroom which is to be shared among roommates. Roommates are chosen randomly, unless a traveler requests a specific roommate; see the next section for details about submitting roommate preferences. Please note: any roommate or rooming upgrade request must be submitted no later than 60 days prior to departure.
Can I request roommates?
Yes, you can request roommates upon enrolment or through your online account until 60 days prior to departure.
What is a Private Room Upgrade?
We offer two options for a Private Room Upgrade:
1.) You may request to be placed with a traveling companion in private rooming.
2.) You may request a single room (without a roommate.)
Both types of upgrade requests are subject to availability at all accommodations on tour and cannot be guaranteed. All Private Room Upgrade requests must be submitted before 60 days prior to departure via your online account. Please note that certain tours do not allow for Private Room Requests due to availability constraints at the accommodations used.
What happens if my Private Room Upgrade is not approved?
When you submit a Private Room Upgrade request upon enrolment, it will automatically reflect on your account and the charges outlined below will be added. If we are unable to accommodate the request due to availability constraints (see “What is a Private Room Upgrade” section directly above), an EF Trip Consultant will contact you to discuss your options.
You can also submit a Private Room Upgrade request via your online account until 60 days prior to your departure. After you submit your request, the associated charges will be added to your account indicating that we have received it and are reviewing availability. In the event that we are unable to accommodate your upgrade preference due to availability, an EF Trip Consultant will notify you. Your account will be automatically adjusted to reflect Standard Rooming, and the upgrade costs will be removed from your account. Room upgrade costs are not refundable at less than 60 days prior to departure.
What else should I know about requesting a Private Room Upgrade with a roommate?
In order to process the upgrade, it is required that both travellers submit separate requests through their online account. Rooming style for this type of upgrade will consist of either twin beds or a shared double bed. This type of rooming upgrade is for an additional fee.
What else should I know about requesting a Private Room Upgrade for a single (without a roommate)?
Rooming style will consist of either a twin or double bed. This type of rooming upgrade is for an additional fee.
What are sleeping arrangements on cruises and overnight ferries?
Overnight ferries and cruises provide cabins. These contain up to six fold-out beds that come down from the wall. Private Rooming Upgrades and/or private bathrooms may not be available on overnight ferries. On rare occasions sleeping cabins on overnight ferries may not be exclusive to PVC travellers and may be mixed gender.
What are optional excursions?
In order to provide choice and flexibility to our travellers, PVC offers these activities (for a supplemental cost) in addition to what’s already included on the itinerary. If you choose not to participate in an optional excursion, you will have free time.
Optional excursions require a minimum number of participants in order to run on tour; minimum enrolment requirements vary for each excursion and are subject to change. If your excursion is cancelled by PVC on tour due to low enrolment, you will be refunded post-tour for the amount you previously paid to book that particular excursion.
When should I purchase optional excursions?
To secure a discounted price and guarantee your place on the excursion, most optional excursions need to be purchased by 30 days prior to departure. The majority of excursions can also be purchased on tour at a slightly higher price. However, exact booking deadlines for each excursion may vary and we recommend that you carefully review our website for optional excursion details. For example, there are a few optional excursions that must be purchased before tour no later than 45 days prior to your departure. Some optional excursions also have limited capacity, and reservations will be processed on a “first-come, first-served” basis. Please note that excursion prices and booking deadlines are subject to change.
Are optional excursions refundable?
As above, if PVC cancels an optional excursion (due to low enrolment, for example) you will receive a full refund for the excursion after returning home from tour. To receive a refund for an excursion that you simply no longer wish to be enrolled in, you must let PVC know by 30 days prior to departure or no refund will be given.
What are tour extensions?
EF offers tour extensions (for a supplemental cost) in order to extend the length of your tour by adding an additional itinerary. Tour extensions are available on select dates and tours. You will join other PVC Ultimate Break travellers whose trips end in the same city and at the same time as yours to continue to another destination. PVC will update your flight itinerary as needed, as a result of purchasing a tour extension.
In the event of low enrolment, PVC reserves the right to cancel a tour extension. If your extension is cancelled by PVC due to low enrolment, you will be refunded for the amount you previously paid to book the extension.
When does the tour officially start and end?
Each tour begins when your flight takes off from the departure airport, and ends when your flight lands at the return airport; please note that there is no EF representative present at domestic gateways, on flights to/from tour, or after drop-off at the airport at the end of your tour.
For those making their own flight arrangements, the tour begins upon your arrival at the first PVC-arranged accommodation and ends upon departure from the last EF-arranged accommodation, according to the itinerary. The official length of an PVC tour does not include Special Travel Arrangements.
What happens if PVC has to cancel or modify a tour?
PVC retains the right to cancel, modify or delay the tour as a result of unforeseeable events that are beyond PVC’s reasonable control, including but not limited to, acts of God, war (whether declared or undeclared), terrorist activities or threats of terrorists activities, instability in a destination country, incidents of violence, public health issues or quarantine or threats of public health issues, substantial currency fluctuations, strikes, government restrictions, fire or severe weather conditions, or any other reason that makes it impossible or commercially unreasonable or impracticable in the sole opinion of PVC to conduct the tour as originally contracted. If PVC cancels the tour for any such reason, you will receive an PVC future travel voucher for all monies paid, less the non-refundable deposit and any additional non-refundable fees. Cancellation by PVC for causes described in this section shall not be a violation of its obligations to any traveler.
What if I am owed a refund?
Refunds will either be mailed via check or credited back to the card used to make the original payment. Refunds via check will be issued in the name that appears on the traveler’s account. Please allow four weeks for a refund to be executed. Refunds can only be made back to the same card or checking account used previously, and only up to the amount previously paid on that specific card or checking account. There will be a non-refundable $35 stop-payment fee for lost refund checks.
What about lost belongings?
EFPVC is not responsible for loss of passports, airline tickets or other documents, or for loss of or damage to luggage or any other belongings. The traveler is solely responsible for all logistical and financial requirements necessary to replace lost belongings and personal documents.
What if I decide to leave a tour early?
For customers who did not purchase Travel Protection:
If you decide to leave tour early due to loss of interest, sickness, or other personal reasons, you are responsible for any additional costs incurred by interrupting the tour. This includes, but is not limited to, your return flight and any other additional costs such as those associated with transportation, accommodations, and meals. You will not be reimbursed for any missed portions of the tour resulting from your interruption.
For customers who purchased Travel Protection:
If you purchased travel protection and interrupt tour for a reason covered under the policy guidelines, you are eligible to submit a claim to the insurance provider for additional transportation costs and for reimbursement of unused land or water travel arrangements. All non-refundable fees, as outlined in the Cancellation Policy section, are considered Used Fees and are not eligible for reimbursement. All claims and benefits decisions are entirely at the discretion of the insurance provider.
What if I have dietary restrictions or a food allergy?
PVC recognizes that some traveLlers may have dietary restrictions or severe food allergies. Please make your PVC Trip Consultant aware of your needs, and we will do our best to ensure that our suppliers are informed of your dietary requirements. However, we cannot guarantee that all requests will be accommodated. Travellers are responsible for making their own arrangements for all in-flight meals.
What if there is a Travel Warning issued in the destination I am traveling to?
In the event the U.S. Department of State issues a Travel Advisory Level 4 within 60 days of your departure, stating that Americans should not travel to any location or locations included in the tour itinerary, you may change the travel dates of your current tour or work with PVC to select a new tour. If the new tour has a higher price, you will be required to pay the difference as a condition of traveling.
Should you choose the Automatic Payment Plan or Manual Payment Plan, the following Terms and Conditions apply.
The cancellation policy outlined below takes into consideration the costs PVC incurs long before groups ever depart. Notice of cancellation from an PVC tour will only be accepted from the traveler. The date of cancellation will be determined by the date on which PVC receives notice.
Refunds can be issued by check to the person whose name appears on the account or issued back to the credit card(s) used to make prior payments (up to the original amount charged per credit card account). In order to qualify for refunds in accordance with PVC’s standard cancellation policy, all payments must be received on time. Non-refundable service fees will be deducted from the refund amount.
What are non-refundable service fees and charges?
Non-refundable service fees and charges include but are not limited to enrolment deposit, travel protection, late enrolment fees, name change fees, declined credit/debit card fees, late payment fees, manual payment fees, returned check fees, and stop payment fees.
The full amount paid upon enrolment is refundable if you cancel in writing within 48 hours of booking the tour. After 48 hours, the deposit is non-refundable and the following standard cancellation fees apply.
If you are booking 30 days or less prior to the scheduled departure date for your trip, you are required to pay in full at the time of booking and standard cancellation fees then apply; you are not eligible for the 48-hour risk-free period.
Based on the date PVC receives written notification of your cancellation, you will be refunded for balance paid minus the cancellation fee and any non-refundable fees. (See refundable and non-refundable fees and charges description above for more details.) In addition to notifying us of your cancellation in writing, we also recommend you call so that we can best review your options.
Days Prior to Departure & Cancellation Fee
Release & Agreement
I (or parent or guardian if enrollee is under the age of 18) am an enrollee for an EF Ultimate Break tour. By signing or electronically submitting the EF Ultimate Break Application, I understand and agree to the following:
If your application is taken over the phone, you must login into your secure account at perfectvoyage.co immediately to agree to this agreement.
Failure to agree to the Booking Conditions and Release & Agreement will result in you forfeiting your travel, and you will be subject to the Standard Cancellation Policy in EF Ultimate Break’s Booking Conditions.
I (or parent or guardian if enrollee is under the age of 18) am an enrollee for an PVC Ultimate Break tour. By signing or electronically submitting the PVC Ultimate Break Application, I understand and agree to the following:
If your application is taken over the phone, you must login into your secure account at efultimatebreak.com immediately to agree to this agreement.
Failure to agree to the Booking Conditions and Release & Agreement will result in you forfeiting your travel, and you will be subject to the Standard Cancellation Policy in PVC Ultimate Break’s Booking Conditions.
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If you cannot, or will not, provide us with the personal information we reasonably require, we may be unable to provide you with the information, goods or services you have requested
“Personal Data” is information or pieces of information that could allow you to be identified, such as for example:
We collect Personal Data in a variety of ways:
We use appropriate organizational, technical and administrative measures to keep the Personal Data under our control accurate and up-to-date, as well as to protect the Personal Data against unauthorized or unlawful processing and the accidental loss, destruction or damage of the Personal Data.
To respect the privacy of our users, you may choose not to receive commercial emails from us by following the unsubscribe instructions contained in the commercial emails we send you. Please note that even if you unsubscribe from commercial email messages, we may still email you regarding your account and your transactions.
If you are under the age of 13, you should review this text together with your parent or guardian to make sure you both understand it. We are not responsible for checking your age but sometimes we still do verification checks. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us. If we learn that you are under the age of 13 and that we have collected information about you without consent from your parent or guardian, we will delete the information as soon as possible and you will not be able to use PVC Products.
Under California Civil Code Section 1798.83, California residents have the right to request and receive from us, once per year and free of charge, information about the personal information we have disclosed (if any) to third parties for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to email@example.com including the phrase “California Privacy Request” in the subject line, and provide us with your name, postal address and email address.
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